50% Off End of Summer Sale With Code "BLUES50"

FAQs

How can I contact Rosena Sammi Jewelry?

By Mail: 303 Fifth Avenue, Suite 1706

New York, NY 10016

By Phone: (212) 253-5688

By Fax: (212) 401-4338

 

What is your return / exchange policy?

If you are not completely satisfied with your purchase, jewelry may be returned or exchanged within 14 days from the date the jewelry is received.  Jewelry returned within 14 days that has not been used or damaged and that is accompanied by the original receipt is entitled to an exchange, or alternatively a full refund, less shipping and handling fees.  All sale items are final sale and are not entitled to an exchange or return.

Returned merchandise should be sent prepaid and insured to the address below:

 

Rosena Sammi LLC

Attn: Online Returns

303 Fifth Avenue, Suite 1706

New York, New York 10016

 

What is your shipping and handling policy?

A flat shipping and handling fee of $5 is placed on all domestic US orders.  Orders over $150 are shipped free of charge.  Orders are shipped via USPS First Class Mail and should arrive in approximately 4-7 business days from the date the order is placed.  A tracking number is provided.  The shipping and handling fee for Canada is $15.  For all other international orders, the shipping and handling fee is $20.  All international orders are shipped via USPS First Class Mail

and should arrive in approximately 7-14 business days from the date the order is placed.  A tracking number is provided.  For requests for express delivery, please email customercare@rosenasammi.com.

 

What is your repair policy?

We are happy to repair any Rosena Sammi Jewelry at a minimal cost.  We offer re-plating for any Rosena Sammi gold vermeil jewelry at a minimal cost also.  In order to assess repair costs, please email customercare@rosenasammi.com.  Please email as much information as possible, including the name or description of the jewelry, when the jewelry was purchased and where the jewelry was purchased from.

 

How do I use my discount code?

If you received a discount code, please enter it at check out in order for the discount to be applied.  Multiple discount codes cannot be combined.  If you have any problems with using your code, please contact customercare@rosenasammi.com

 

What is gold plated?

Our gold plated jewelry consists of a base metal plated in 22kt gold.

 

What is gold vermeil?

Our gold vermeil jewelry consists of sterling silver dipped in 22kt gold. 

 

How do I care for my jewelry?

Rosena Sammi Jewelry is delicately handcrafted and should be handled with care.  We recommend removing your jewelry before applying perfume, make up and using any household chemicals. 22kt gold vermeil and sterling silver jewelry may be cleaned using a soft cotton cloth.

 

How do I care for gold vermeil jewelry?

Gold vermeil jewelry can be polished lightly with a soft, dry, clean cloth. Polishing too hard may remove some of the coating, so press lightly. Do not use any liquid cleaners, even jewelry cleaners, on gold vermeil jewelry.

 

Does Rosena Sammi make custom jewelry? 

Rosena Sammi occasionally designs custom jewelry pieces. To submit a request, please email customercare@rosenasammi.com.

 

Does Rosena Sammi make fine jewelry?

Rosena Sammi has a fine jewelry collection.  If you are interested in receiving information on her fine jewelry collection, please email customercare@rosenasammi.com.

 

If I subscribe to your email list or purchase my jewelry through your website, will my information be kept private?

Rosena Sammi Jewelry is committed to respecting your privacy and protecting your personal information.  Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information.  Any personal information you provide to us on our website when you shop online is not shared with any third party, unless it is to assist the fulfillment of your order or is required by law.  Rosena Sammi Jewelry may update our privacy policy from time to time.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on rosenasammi.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on rosenasammi.com or any order placed is inaccurate at any time without prior notice (including after you have submitted your order).

ADDITIONAL QUESTIONS

If you have any additional questions for Rosena Sammi Jewelry, please email customercare@rosenasammi.com.

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